Shipping Information

Luna Daze partners with tried and trusted merchants around the world, in order to provide you with a unique shopping experience and truly one-of-a-kind items. We're able to offer such unbeatable prices by shipping directly from our merchants around the world, as well as from our office in California, USA. Your order may be shipped from our warehouses in Thailand, Tibet, China, India, etc.

QUICK INFORMATION

Orders are packed and shipped Monday- Friday only.
Be sure to enter the correct email address and/or phone number to receive shipping updates or tracking codes with your order.
Most orders are processed and prepared for shipment within 24 hours from the order date, but commonly it can take 3-7 BUSINESS DAYS. Orders placed on the weekend are processed on the next business day.
During holidays, promotional items, popular items, or during busy site-wide sale events, your order may be delayed up to 10- 15 days.
Promotional items (high demand) normally take up to 3- 5 weeks for delivery. We suggest choosing faster shipment methods when offered to ensure tracking!
If an item is missing from your order, please note that we ship from multiple suppliers around the world to bring you rare and unique items, at a decent price! This means your order may arrive in separate shipments around the same time. Thank you for your understanding and patience.
If you have your tracking # you can track your item HERE or at the USPS website, depending on your location.

HIGH SHIPPING COSTS?

This may be because you've added too many FREE promotional items. Shipping is charged PER ITEM! This starts at $6.95 and up. This ensures that we can give away items to multiple customers instead of just a lucky few, as well as cover our shipping costs and base pricing. We've had to implement this so everyone has a fair chance.
Remember, stock is very limited with these promotions and they sell out fast. We wish we could just gift everything away for FREE, but unfortunately that is not the world we live in. Commonly, if you order more than one of the same items and styles (together), the shipping costs are reduced the more you order.
To reduce the shipping costs, simply remove any FREE promotional products from your shopping cart.

FREE SHIPPING OVER $50 OR MORE

Why stop shopping when you can receive free shipping? With a minimum purchase of $50 or more at Lunadaze.com, shipping is no cost to you. This limited time offer applies only to standard ground shipping. To redeem online, eligible customers must enter promotional code during checkout in order to receive free shipping.
Not valid with any other discount code.
You must purchase a total of $50.00 worth of merchandise before any taxes, shipping, and handling. No adjustments on previous purchases.
Valid on standard U.S. delivery addresses in the 50 states only. Not valid for international delivery addresses or U.S. territories, P.O. Boxes, and APO/FPO addresses.
Code is not valid for any FREE/ Promotional Items! If you are still able to add a free item to your cart without paying shipping, customer will not receive this promotional item. You will have to re-order that item from our Giveaways collection and pay the shipping costs associated with it.
Limited time offer. Only available at Lunadaze.com. Luna Daze reserves the right to modify or cancel this promotion at any time or for specific cases, without notice.

USA SHIPPING DESTINATIONS

Please allow up to 3-10 BUSINESS DAYS processing & handling time for all destinations.
Lunadaze.com ships to all 50 United States, the U.S. territories, P.O. Boxes and sometimes APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands (however shipping times may take up to 3-8 weeks for delivery in certain cases).

USA Shipping Rates:

Shipping costs depend on the product ordered, the total weight/ amount of items you order, and where the shipping address is located. Our standard US shipping cost starts at $3- $5, depending on the item or amount of items you order. Promotional or FREE items are charged per item (see "High Shipping Costs?" above).
Orders are sent through USPS (May say ePacket), UPS, FedEx, DHL, or EMS.

USA Shipping Times:

Depends on the product ordered (estimated shipping times are stated on product pages). Your order usually takes up to 1-3 weeks for delivery, excluding processing time or holidays.
If there is a faster shipping option on a specific promotional product (due to high demand), we highly suggest you choose this to avoid long shipping times on popular items!
Processing & handling can take up to 3-10 BUSINESS DAYS. Extremely popular products or during site-wide sales, there can be an additional 7-10 day delay... depending on the products ordered, your location, and if you chose faster shipping if the option was available.
FREE/ promotional items can take up to 4-6 weeks for delivery depending on demand, location, and if you opted in for faster shipping methods (this will move your order to the top of the list).
If you're still not sure, just email us. We're happy to help. Customer service is normally backed up! Therefore questions regarding shipping times will normally not be answered first, until the allotted shipping time has passed on that product. Orders usually arrive shortly after customers reach out.

INTERNATIONAL SHIPPING DESTINATIONS

Lunadaze.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.
We partner with major international shipping companies like DHL, UPS, FedEx, IB, and EMS.
Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

International Shipping Rates:

Shipping costs depend on the product ordered, the total weight/ amount of items you order, and where the shipping address is located. Our standard shipping cost starts at $3- $5, depending on the item or amount of items you order. There is an additional $8.95 shipping charge for any international orders. Promotional or FREE items are charged per item (see "High Shipping Costs?" above).

International Shipping Times:

The amount of time depends on the product ordered (estimated shipping times are stated on product pages). Your order usually takes up to 1-3 weeks for delivery, excluding processing time or holidays. Shipping to destinations outside of the USA can take an additional 2-5 weeks, due to customs, your country's location, and longer shipping times.
If there is a faster shipping option on a specific product (due to high demand), we highly suggest you choose this to avoid long shipping times!
Processing & handling can take up to 3-10 BUSINESS DAYS. Extremely popular products or during site-wide sales, there can be an additional 7-10 day delay... depending on the products ordered, your location, and if you chose faster shipping if the option was available.
FREE/ promotional items can take up to 4-6 weeks for delivery depending on demand, location, and if you opted in for faster shipping methods (this will move your order to the top of the list).
If you're still not sure, just email us. We're happy to help. Customer service is normally backed up! Therefore questions regarding shipping times will normally not be answered first, until the allotted shipping time has passed on that product. Orders usually arrive shortly after customers reach out.

MISSING ITEMS FROM ORDER?

If an item is missing from your order, don't worry! We ship from multiple suppliers around the world to bring you rare and unique items, at a decent price! This means your order may arrive in separate shipments around the same time. Thank you for your understanding and patience.
We have a large assortment of products in multiple warehouses around the world. When you order multiple items at a time, they may be shipped separately. However we are working on reducing this!
Remember that Promotional (FREE) items take longer to arrive than our other retail products.
If you are still concerned, we are here to help. Contact us to track your items down, if needed!

WHAT IS PROCESSING & HANDLING TIME?

For relatively simple items and small orders, generally speaking, the average processing time is 3-5 business days. However more popular items and/or larger orders can require up to 10 days and, occasionally, 15 days to fully process before shipping out. Your total satisfaction is important to us and we appreciate your patience.
In order to guarantee the quality of products, Lunadaze.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items, while also maintaining our intense supply & demand structure. After we receive your order, every item will undergo this process. The precise processing time is variable and dependent on many factors (e.g. item design, material and complexity). Items which feature stitching, multiple materials, embellishments, decorative work and intricate patterns may require additional time during the detailed QC process. We then must prepare any special requests, packaging materials, and the shipping process.

HOLIDAY DELAYS

During busy holiday seasons or site-wide sales, processing and shipping times may be delayed up to 10- 15 days. This means your items may not arrive when initially stated. We appreciate your patience as we do our best to accommodate the high demand.
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 7-15 business days and sometimes even longer. We sincerely apologize for any delays caused during these periods as it affects some of our overseas warehouses. We appreciate our customer's patience, love, and support while our extended employees celebrate their time off with family.

ADDITIONAL INFORMATION

If we are unable to process your order due to inaccurate or incomplete payment/ shipping address information, your order processing may be delayed an additional 5 business days. Orders with out of stock item(s) may take an additional 5-10 business days to process and ship, depending on when the item is back in stock. You will be notified.
Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
All estimated/typical delivery time are derived from real world data collected from past orders.They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.